privacy policy

Terms and Conditions :

This page sets out the legal terms and conditions (the "Terms and Conditions") under which the Store   BOLEVARD or its relevant affiliate in your area of ​​residence may sell any of the products (Products) listed on this website to you. We strive to adhere to international standards in distance selling and e-commerce at all times. If you have any concerns, please contact us through this website. https://www.bolevard.com/

Place your order :

By placing an order for products through our website, you confirm that you intend to enter into a contract with us to purchase those products. .

You can place an order for your products on the website by clicking the Confirm Order button at the end of the checkout process. .

During the checkout process, you will be asked to complete your payment details. .

All fields marked as mandatory must be completed (which includes providing us with a valid email address and phone number). .

We will then send you an email to confirm receipt, details of your order and delivery costs which will be added to the purchase price (if applicable). .

Note :

- Completion of the online payment process and our confirmation email do not constitute acceptance of your order. Your order will not be accepted until full payment has been received from you. .

You can review the orders you have placed and their current status at any time by visiting our website and clicking on Login at the top of the page followed by selecting Track Your Order . .

If we are unable to supply you with the products you have ordered for any reason, we will not process your order and will notify you. If you have already paid for the products, we will refund you in full as soon as reasonably possible. .

Delivery/Collection : .

- If you choose delivery, please note that delivery charges and timescales vary depending on the type of products ordered, the service you select, and the delivery address. .​

We will do our best to deliver the products to your address by the estimated delivery date specified in the order confirmation email we sent. .

If we are unable to meet your expected delivery date, we will contact you as soon as possible with an updated estimated delivery date. We will inform you when your order is ready for collection or delivered to your address, as applicable. .

If you choose delivery to your address and no one is present at the specified address at the time of delivery, our courier company will contact you to arrange redelivery. Products will only be left for a third party (such as a caretaker or maid) with your express authorization. .

- All risks in connection with the products you order (including the risk of loss and/or damage to the products) will pass to you upon delivery to the delivery address specified in your order. .

Occasionally , the supply of your products may be delayed or prevented for reasons beyond our control (such as a shortage of materials, import delays, or higher than expected demand). In this case, we will do our best to keep you informed, but we will not be liable to you for such delay or failure. .

Cancellation, Return, Refund and Exchange :

If you wish to cancel your order, you can contact our customer service department during business hours and within one hour of placing it. .

Note :

- We cannot accept cancellations outside of these periods as the order will be processed and can only be cancelled through our returns/refund process. .

- If you paid by credit or debit card and cancel in accordance with this clause, we will cancel the authorization or process the refund transaction (as applicable) as soon as possible but we are not responsible for the period this will be reflected on your account. .

- If you wish to return your order and receive a refund or exchange certain products, you must notify us within 15 days of receiving your order and in the same condition in which it was supplied, in its original packaging with a copy of the relevant invoice. .

- Any items provided free of charge with the relevant products must also be returned. .

Subject to the following exceptions , when you return your order or wish to exchange certain products, we will process your refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid. To exchange, you will either need to place a new order for delivery .

- If goods are faulty, damaged, or incorrectly supplied, we may offer you an alternative or replacement product or refund you in full, including any delivery charges you have paid. In all cases, you must return faulty, damaged, or incorrect products to us as soon as possible. .

You must take reasonable care of any products you wish to return and not use them. We will not be liable for any loss or damage to the items while in your possession . .

Refund process for the rest of the world :

1) You will have to cover the postage costs yourself, so make sure to mark your parcel as returned goods to avoid additional charges. .

2) Don't forget to request a tracking ID/Proof of Shipping to track your package and have proof that you sent it. .

3) Once the items are returned, it may take up to 28 business days for us to receive the shipment and process your refund. .

4) The amount will be refunded to you via cash on delivery after a full inspection on the items or the card used for payment based on your choice while returning the items. .

5) You can check with your bank after this time or hand it in.   Immediately after placing your resizing request. If we do not receive the original items within two weeks of your order, we must cancel your order to exchange your size. .

6) Exchanges can only be made within 28 days from the delivery date. .

7) It must also be in the same brand box you received it in. .

8) The item must be in good condition and unused with the original card and a copy of the invoice. .

9) Once the items are received and arrive at our warehouse, we will contact you to inform you of the update, then you can purchase our products through our website. :

summary :

 Boulevard We are strongly committed to respecting the privacy of all individuals who use our websites and protecting any personally identifiable information we may collect on our websites or use as part of our data collection. Such personal information will be collected and/or used in accordance with the terms and conditions of this Privacy Policy, which is incorporated into and part of the Website Terms of Use.

Collection and use of information:

Store keeps Boulevard We may collect personally identifiable information such as name, address, telephone number, email address, etc., as well as demographic data, transaction data, and profile data such as IP address. Or your internet domain, browser, referrer, user agent information, or other relevant information that we use as part of our data collection process on websites/apps or via other channels, such as the use of cookies or certain other information you may provide to us, etc. (“Personal Information”) as set forth in this Privacy Policy. We store all such Personal Information on secure servers and treat it as strictly confidential.

By choosing to access our websites/apps and/or communicate with us through other channels, you indicate your express consent and agreement to the collection, transfer, processing, use and storage of information in accordance with this Privacy Policy for any personal information that may be obtained from you as a result.

If you do not agree to any of the terms and conditions set forth in this Privacy Policy, or have any questions, please contact us directly at  Boulevard We will be happy to assist you with your concerns. By accessing or using the websites/apps and/or communicating with us through other channels, you grant the Store  Boulevard Store   a perpetual, non-exclusive, worldwide, royalty-free license to use your personal information for the purposes set forth herein.

We will not sell your personal information to third parties. However, we may share certain customer information with the following third parties:

1) Our group.

2) Our franchisees.

3) Companies such as payment service providers, warehousing providers, and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns.

4) Franchise partners who are responsible for delivering their products directly to you or providing services. .

5) Buyers and their advisors after the sale of all or part of our business, so that they may continue to provide services to you.

6) Third party databases to which the Store subscribes. Boulevard and/or one of our brands.

7) Government bodies or other authorities if necessary to comply with regulations or law or to assist in law enforcement, or to protect our property and other rights.

8) Agencies that assist us in compiling statistics about website traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers.

We will retain your personal information for as long as legally required, and in order to support the business purposes for which it was obtained, we will dispose of it promptly and securely.

Depending on your country of residence, we may transfer your personal information within and outside of the Middle East. When we transfer your personal information, we ensure a similar level of protection is provided by ensuring we only transfer it to countries deemed to provide an adequate level of protection for personal data and under contractual terms that provide appropriate data protection.

You have the following rights that you can exercise in relation to the personal information we process about you:

•           To access a copy of your personal information.

•           To request that we correct inaccurate personal information.

•           To restrict our use of your personal information.

•           To object to our use of your personal information.

When you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

As part of our normal data collection process on our websites, the website may place cookies on your device to identify you and/or as a means of tracking session validity and improving your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet, or mobile phone while you browse the website.

We use two types of cookies on our website:

Session cookies, which are used to allow you to:

Transfer information from one page of our site to another without having to re-enter the information.

Access information stored when you log in to your online account.

Persistent cookies, which allow us to provide you with personalized content on our website by helping us remember:

Any personal information you have provided on your previous visits to our website.

The number of visits you have made to our website.

Your preferences.

Third parties cannot identify customers using cookies.

We also reserve the right to use third-party advertising companies to display advertisements on our websites. These advertisements may also contain cookies. Although we may use cookies in other parts of our websites, cookies received with banner advertisements or from other third-party sources may be collected by any of these third-party companies, and we do not have direct access to or control over these processes.

Cookies used by the store are not stored. Boulevard Permanently on your device. All cookies are automatically removed from your device either when you close your browser or the session times out.

By using our websites, you consent to the placement of cookies on your device. However, if you do not wish to receive cookies from our websites, you can set your browser to refuse cookies or to notify you when you receive a cookie (to learn how, please refer to your browser's help section).

If cookies are not enabled on your device, this may limit your enjoyment of the website.

To enable cookies:

- If you are not sure what type and version of the web browser you are using to access the Internet:

- For computers: Click Help at the top of your browser window and select the About option.

- For Mac With the browser window open, click the Apple menu. Select the "About" option.

If you would like to learn more about cookies in general and how to manage them, please visit aboutcookies.org. (Opens in a new window).

- If you would like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

- Please note that we are not responsible for the content of external websites.

Protecting personal information from third party access or use:

We store all personal information on a secure server and seek to use measures designed to protect personal information from accidental or unauthorized access, destruction, use, modification, or disclosure.

We will endeavor to ensure that your personal information is kept confidential and secure in accordance with this Privacy Policy, and take appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful processing.

- Although we will strive to take commercially reasonable security precautions with respect to all personal information, visitors or users of the Websites/Apps acknowledge and agree that the Store Boulevard It does not control the transmission of information or data through the Websites/Apps or through any other website, electronic facilities or media.

Changes to the Privacy Policy:

As we continually make changes and upgrades to our systems and services to better serve you, we expect to update this Privacy Policy from time to time. Therefore, we reserve the right to revise or change the content of this Privacy Policy in any way and at any time, without notice.

Your subsequent and/or continued use of the Websites/Apps and other Channels after we post changes to the Privacy Policy will constitute your acceptance of those changes.

Third Party Websites:

You may be able to access certain third-party websites through links on our websites/apps. However, we are not responsible for any other websites, their privacy policies, or any other content, nor for how they handle information about their visitors or users. We strongly advise you to review their privacy policies to learn how they handle your personal information.

Without warranty:

You understand that the store Boulevard We make no warranty, guarantee, or representation of any kind regarding our ability to control, collect, correct, access, process, use, store, protect, or transmit any personal information, or regarding the existence or effectiveness of any security measures taken by us. You agree that the Store Boulevard We will not be liable for any claims, losses or damages of any kind that may arise from access, disclosure, use or modification by any party not authorized or authorized by us, or the introduction of viruses, worms or other harmful elements into the system and their possible effects on your personal information.

Limitation of Liability:

The store will not bear Boulevard In no event shall we, its affiliates, partners, employees, officers, directors or insurers be liable to you or any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages) or liability of any kind, arising out of or resulting from the collection, use, transmission, processing or storage of personal information obtained by us resulting from your access to and use of the Websites/Apps or collected via other channels.

Jurisdiction of the governing law:

This Privacy Policy will be governed by the laws of the United Arab Emirates in which your personal information is first recorded in the Store. Boulevard (Applicable Territory). For the avoidance of doubt, the relevant territory may only include those countries in which the Store operates. Boulevard Store Stores or websites/apps, as applicable. Exclusive jurisdiction for any claim, action, or dispute will be with a store. Boulevard Subject to this Privacy Policy, the jurisdiction of the competent courts in the applicable territory.